Functionalities in SAP CRM

More than ever, in today’s difficult business atmosphere, best-run corporations are staying targeted on their most beneficial assets–their customers. Corporations obtain to retain their best clients and maximize the effectiveness of each customer interaction–whether it’s sales, service, or promoting.

Unlike alternative CRM software, the SAP client Relationship Management (SAP CRM) application, a part of the SAP Business Suite, not solely facilitates you address your short-run imperatives–to cut back value and increase your decision-making ability–but will help your company accomplish differentiated capabilities to contend effectively over the future.

Best practices whereas implementing Payment Card and

Credit Card functionality in SAP CRM

As an SAP customer, customer would like to implement real-time credit cards and payment cards processing in SAP CRM. During the business requirements phase, the following points to consider would help the successful implementation.

Make sure the CRM web UI is configured to be able to create the sales order in addition to CRM core SAP system. Since lot of the customers would like to use the Web UI in the CRM for their business scenarios in CRM sales module.

If you are implementing offsite token vault for card tokens to comply with PCI-DSS compliance since SAP crypto libraries are not PCI DSS compliant, make sure you can replace the surrogate tokens real-time with ease from web UI process scenario.

Have your CRM middleware is configured so as to replicate real-time business docs (B-docs) from CRM to ECC and vice versa. This involves replicating business data related to sales order information, delivery, and post goods data, billing document creation and accounting document creation. You really need an expert level CRM middle-ware resource to configure the replication process.

While saving sales order, make sure you are able to connect your CRM system from both web UI or CRM core system to connect to payment gateway of your choice to process card transactions.

Once sales order is created in your SAP CRM system, you should be able perform card settlement in your SAP ECC, this mandating the replication process MUST work seamlessly.

Talk to us, if you need to implement credit cards, payment cards, govt. cards, corporate cards implementation. We can help you process real-time transactions with more than 30 payment gateways around the world for multi currencies and not limited to USD, Canada CAD, Euro, Francs, Pounds Sterling, Australian Dollar.